Returns & Refunds
Our commitment to your satisfaction
Return Policy
We accept returns within 30 days of purchase for unused products in their original packaging. To initiate a return, please contact our customer service team.
Custom-ordered or special-order belts may not be eligible for return. Please contact us for clarification.
Return Process
1
Contact Us
Email or call to request a return authorization
2
Ship Items
Package and ship items to our returns center
3
Get Refund
Receive refund within 14 business days
What Can Be Returned
Eligible for Return
- • Unused products in original packaging
- • Standard catalog items
- • Items within 30 days of purchase
- • Products with proof of purchase
Not Eligible
- • Custom-manufactured belts
- • Special orders
- • Used or installed products
- • Items without original packaging
Refund Information
Refunds will be processed to the original payment method within 14 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.
For questions about returns or refunds, please contact our customer service team atinfo@umstrans.com.au